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HP PCs - How to Change or Reset Password (Windows 8)
This document is for HP computers with Windows eight.
The sign-in countersign prevents unauthorized access to Windows. If you forget your sign-in password, you are prevented from accessing Windows.
Apply this document to help you recover or reset the password you use to sign in to Windows 8. Read the following sections that utilise to the method you apply to sign in to Windows.
Try this kickoff: Use the HP Guided Solution
OR read the document below.
Microsoft account
Reset your Microsoft account countersign online. You can reset your password on whatever device connected to the Internet.
Local business relationship
Utilize ane of the following options to reset the password for your local account.
notation: HP SmartFriend is a support service that can help you recover or reset the countersign you utilize to sign in to Windows 8 (only available in the United states and Canada). For more than information, see HP SmartFriend.
Recommended: Utilize a Microsoft connected account to log-in to Windows
Are yous using a Microsoft connected account to log in to Windows? Did you employ an email address to prepare up the Windows account?
HP recommends using a 'connected account' with Microsoft to log in to Windows. With a Microsoft connected business relationship yous log into Windows using your email address and the password can exist reset using a different device at any fourth dimension. Y'all practise non demand a Microsoft or Hotmail email address to ready a connected business relationship. Whatever electronic mail address will work.
caution: If you are using a local user account HP cannot recover or reset your countersign if information technology is lost or forgotten.
If you prefer to use a local user account, HP strongly recommends creating a password reset disk to enable y'all to reset your password in case it is forgotten. If you do non have a countersign reset disk and you forget your password, you lot might be directed to perform a full recovery to original mill weather condition and will lose any data that was not backed up to an external location.
note: If you are not using the latest version of Windows 8, some graphics and information in this document may vary. Y'all tin can get the latest version from the Microsoft Store.
Before you begin
Earlier attempting to reset your reckoner account password, make sure you are using the right keyboard layout to enter the countersign. Too, try all available methods to sign in to your account.
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Passwords are case-sensitive: Toggle the caps lock key and endeavour entering your password once again.
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Cheque the keyboard input method: In Windows viii, the keyboard layout can be inverse on the sign-in screen. If y'all have more than one keyboard layout set up in Windows, make certain you are using the correct keyboard input method to type your password. In the lesser correct corner of the sign-in screen, click the keyboard layout notification to view the electric current settings, and select a unlike keyboard layout if needed.
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Apply an alternative sign-in option (if available): If you set upward a picture countersign and/or PIN lawmaking for your account, try entering your password using another method that you might call up. On the sign-in screen, click Sign-in options. Click an icon to choose Motion picture password, Password, or PIN. You are allowed upwards to five attempts of entering the picture password and 5 attempts of entering the Pin earlier those sign-in options get unavailable. The options volition be restored afterwards a successful sign-in to Windows. The regular countersign sign-in option remains bachelor later on the other options are eliminated.
What type of account did you lot create?
Windows 8 features the option to sign in to your computer using either a Microsoft connected account or a local user business relationship. Accounts can be accessed using a regular password, or (if created) a picture password or a four-digit PIN code. For more information virtually user accounts run into Managing User Accounts and Logins (Windows 8)
Did you use an email ID to set the business relationship?
Yep
You probably have a Microsoft business relationship continued to your PC. Follow the steps below to resolve your effect. You lot can follow these steps on any device continued to the Net.
Reset your Microsoft connected account online
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Open an Internet browser and navigate to the Microsoft Reset your password webpage.
- Select I forgot my password, and then click Reset your password.
- Follow the on-screen instructions to reset your password.
When the countersign is reset, yous volition be able to utilize your Microsoft account with the new countersign to sign in to Windows 8. Make sure your computer is continued to the Internet earlier y'all endeavour to sign in.
No
You probably accept a local PC account and you might be able to reset your password using a password reset disk if one has already been created. Continue to the next step for instructions for resetting your password.
Reset your local user account password using a countersign reset disk
If yous have forgotten the password of your user account, and you are unable to sign in to your business relationship, you tin reset the countersign by using password reset media. If password reset media was previously created, detect the deejay or USB flash drive and reset the local account password.
note: This method applies to local accounts only. A password reset deejay will non reset a Microsoft account password. If y'all do non accept a password reset disk, utilise ane of the other sections in this document to access Windows.
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Turn on the computer and effort to enter the sign-in countersign at the Windows sign-in screen.
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If the password was entered incorrectly, a message displays stating the user name or countersign is incorrect. Click OK.
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Insert your password reset disk, and then click Reset countersign.
The Countersign Reset Magician displays.
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Click Next.
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Select the password fundamental location from the drop-downwardly menu, and then click Side by side.
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In the spaces provided, blazon a new password, blazon it over again to confirm, and and so create a countersign hint to assistance you lot remember the countersign in the time to come. When washed, click Next.
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If the password was reset successfully, click Stop.
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Utilise the new password to sign in to Windows. You practise not need to create a new countersign reset deejay for the new password.
Changing the local user account password from another user account
If y'all accept forgotten the password of your user account and yous are unable to sign in to your account, you can change the local user account password. Utilize the following steps if there is some other business relationship on the organization that has administrator rights. You might need aid from the owner of the account.
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Sign in to another account that has administrator rights.
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From the Starting time screen, type command panel to open up the Search charm, and then select Control Panel from the search results.
The Control Console opens.
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Click User Accounts and Family Safety, and and then click User Accounts.
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Click Manage another account.
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Click the business relationship with the forgotten password.
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Click Change the countersign.
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Type the new password. Enter the password again to confirm.
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Type a password hint to help you remember the countersign in the futurity.
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Click Change password.
You can now sign in to the account using the new countersign.
Accessing your account when no other pick is available
If you practise not have a Microsoft connected account, there are no other accounts in Windows with ambassador rights, and you do not have a countersign reset disk, effort these other options:
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You can perform an HP System Recovery to completely erase all files, including local account password information, and become back to the way the computer was when it was outset purchased. For more than data, see Performing an HP System Recovery (Windows 8).
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Call local computer repair and service stores. Local stores might offering password recovery services for a fee.
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If you are unable to locate a local service to recover your countersign, you can contact HP Smartfriend to assist you recover or reset the password you use to sign in to Windows 8 (only bachelor in the United States and Canada). For more than information, see HP SmartFriend.
Related support
Source: https://support.hp.com/us-en/document/c03465856
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